ABOUT TAP & GO

Tap & Go wallet

Tap & Go1 is a mobile wallet to incorporate both Mastercard® and UnionPay card schemes to support payments online and around the globe. Being the-first-of-its-kind platform, making a purchase with your mobile wallet has never been easier.

The Tap & Go wallet can be downloaded and activated on smartphones2 and is designed to pay online and offline retailers that accept Mastercard or UnionPay3.

You can take charge of your spending with the prepaid mode.

Everyone, ages 11 or above, can activate Tap & Go wallet.

1 Tap & Go Payment Service (“Tap & Go”) is subject to Terms & Conditions.
2 iOS 10.3 / Android 5.0 or above
3 Apple Pay is available for Tap & Go virtual UnionPay card.

Download, Tap and Go

Tap & Go virtual card

You can download Tap & Go and pay instantly because Tap & Go offers virtual cards instead of physical cards. Top up anytime, anywhere to enjoy this seamless and secure payment experience. Add the virtual cards to your Apple Wallet4 or Google Pay4 to start shopping with your smartphone.

Tap & Go virtual card

Pay your way through China

Pay your way through China

Now, you can explore the extra mile by settling payments in Hong Kong and China with your Tap & Go UnionPay. Enjoy instant flexibile conversion between HKD and RMB to discover the best of both places, and shop till you drop!

You can swap between HKD and RMB in your Tap & Go UnionPay account.
Add your Tap & Go UnionPay to Apple Pay for instant & fast payments.

Tap, Scan and Pay

Let your Tap & Go wallet take care of all kinds of payment methods!

Tap & Pay

Tap & Go works on Apple Pay and Google Pay. Simply add your Tap & Go virtual cards or physical cards to your Apple Wallet4 or Google Pay4 to shop securely in apps, on the web, and in designated stores5.

NFC Apple Pay Google Pay Mastercard UnionPay

Scan & Pay

You can also pay with Tap & Go by scanning the FPS QR code presented by merchants. Now you can also add Tap & Go UnionPay card in UnionPay App6, and shop at ease in any local, mainland China and overseas merchants with terminals supporting UnionPay QR Code.

FPS
UnionPay App

4 Apple Pay compatible with Tap & Go's virtual Mastercard card and UnionPay card; Google Pay only compatible with Tap & Go's virtual Mastercard card.
5 Please visit Apple's or Google's websites for the lists of retailers that accept Apple Pay or Google Pay.
6 This service is subject to the respective terms and conditions of Tap & Go and UnionPay App. Please visit UnionPay's website and UnionPay App for the list of merchants that accept UnionPay QR Code and the terms and conditions of UnionPay App.

Shop Online

Shop Online

Shopping online is such a breeze when you can purchase from a plethora of retailers accepting Mastercard and UnionPay. Tap & Go's prepaid mode gives you absolute peace of mind and control over your spending.

Pay your friends

Pay your friends

Tap & Go is now connected to the Faster Payment System (FPS) launched by the Hong Kong Monetary Authority. All you need is a registered mobile number or email address to enjoy a truly seamless P2P transfer experience anytime, anywhere.

Transfer easy with QR codes — now you can send money instantly by scanning your friend's FPS QR code7.

Splitting the bill has never been easier with the 'Share Bill' function in your Tap & Go wallet. Prompt your friends with a message and get paid wherever you are!

7 The corresponding bank or stored value facility mobile application has to support both the FPS QR code and P2P function, and facilitate the related arrangement.

PayMaster

PayMaster

Keep a close eye on your household expenses. Learn more about your children's spending habits to teach them the value of money early on!


Tap & Go collaborates with HKT education to introduce our mobile payment system into smart school campuses. This allows parents to pay school fees with their Tap & Go wallets, while schools can track such payments online. The streamlined process is easy-to-use and the smarter way to pay for school!


Spending and Receiving summary at a glance!

Spending and Receiving summary at a glance!

With the dashboard function, you will know more about the distribution of your spending and receiving8.

Dashboard - spending distribution
Dashboard - receiving distribution
Dashboard - spending

Simulated screen content is for reference only.

Spending and Receiving summary at a glance!

With the dashboard function, you will know more about the distribution of your spending and receiving8.

8 Disclaimer
  • Only transactions which have been posted to your account will be included in your dashboard. Some payments may take longer than usual to be processed, so they may not be immediately reflected on your dashboard.
  • The summaries on your dashboard may be subject to adjustments pending the results of payment processing.
  • The categories are determined based on Tap & Go's merchant list and merchant codes issued by MasterCard Asia / Pacific (Hong Kong) Limited and China UnionPay.
  • The categories are subject to change from time to time.
  • All information displayed on your dashboard is for reference only and should not be treated as transaction history. For detailed transaction history, please refer to the History section of Tap & Go wallet.



Simulated screen content is for reference only.

Remittances around the world

Remittances around the world

Simply download the Western Union mobile app to make transfers with Tap & Go. You can wire money to more than 200 countries, covering all major bank accounts and mobile wallets. The recipient no longer needs a local bank account to collect the wired cash, they can simply visit one of the 525,000 participating outlets for a seamless and efficient experience.

Simulated screen content is for reference only.

Tap “Remittance“ from the menu
Log into your Western Union account
Select “Start new transfer“
Pick Bank account and Tap & Go wallet
Enter the recipient's personal information
Make sure all information is accurate
Make sure the transfer amount is correct
Transfer successful
You're ready to go

Tap “Remittance“ from the menu

Log into your Western Union account

Select “Start new transfer“

Pick Bank account and Tap & Go wallet

Enter the recipient's personal information

Make sure all information is accurate

Make sure the transfer amount is correct

Transfer successful

You're ready to go

Simulated screen content is for reference only.

Multifaceted security at your fingertips

Multifaceted security
at your fingertips

Stay on top of your expenses with Tap & Go's prepaid mode, which gives you complete control of your account.
Turn on extra security features for greater peace of mind.

Shop at ease with double the security

Shop at ease with
double
the security

Authorise your payment with a PIN, besides your lock screen security function.

Keep track and get on top of your spending

Keep track and get on
top of
your spending

Get a notification for any
transaction or transfer,
including online transactions.
Enjoy full access to your transaction history to
spend smarter.

Personalised security settings

Personalised
security settings

You can decide whether
you want to keep functions,
such as online purchase
and auto top-up, on or off.
Turn them on for
maximum security.

State-of-the-art security

State-of-the-art security

Your account and POS terminals are protected by two-factor authentication and verified cryptographic security.

Loss report

Loss report

We will suspend your
Tap & Go account as
soon as you report your
device lost or stolen. Contact
us via the designated channels9
or call our international toll-
free hotline for assistance.

9 Your Tap & Go account will be suspended immediately once you report your smartphone lost to HKT Payment Limited / 1O1O / csl. You don't have to call Tap & Go service hotline. If you would like to report loss of Tap & Go card, please call our service hotline (852) 2888 0000. For card replacement charges, please refer to the fee table.